FAQ

How do I place an order for a customer event or any other awesome project I’m working on?/strong>

To place an order, you’ll need a purchase order (PO) number or Use Amex P Card or Amex T&E card.

To raise a PO:

You’ll need to get approval from your manager and create a purchase request (PR) — that will then generate a purchase PO number for you to use during. At checkout don’t forget to add the date when you need to receive the items in time for your event in the notes section.

How do I order onboarding Swag Bags for my new starter?

Get in touch with your talent acquisition team and they’ll help you with onboarding packs.

How do I order items for myself?

You’ll need to use your own credit card for that (unfortunately). Any credit card will work.

Do I need to set up an account to place an order?

You’ll only need to set up an account if you’re paying via cost center (i.e. using a PO). If you’re ordering using your own card, then you don’t need one.

How do I get a PO number?

• Fill out the Purchase Requisition here (it will route to your manager for approval.)
• The fulfillment team will create the PO once the PR’s been approved.
• You’ll receive an email once the PO’s been created and you can go ahead and use that number to complete your order.

Is there a physical retail store?

No, unfortunately not.

Can I order items and have them drop-shipped to an office?

Yes. Just enter the office contact name and shipping address in the shipping address field. No prices or billing information will appear on the packing slip. If you have more than 10 drop-ship addresses, please email the distribution to travelport@canarymarketing.com.

When will I receive order confirmation?

Immediately. Once you place your order, you’ll receive an email confirmation with the order details. You’ll also receive shipping confirmation once your order’s been shipped.

Who pays for the shipping costs?

• If purchasing via PO number, the freight will be billed to your cost center (please select UPS shipping at checkout).
• If you’re buying swag for personal use, you’re responsible for the UPS shipping cost.
• For bulk orders (20 items or more) — shipping method and costs will be calculated and emailed within 24 hours once your order is placed.

When will my order be shipped?

All orders will be shipped in between 1-2 business days

Does the Swag Store ship to international addresses?

It sure does — but you’re responsible for the UPS shipping costs through our website. Many countries outside of the US also have import restrictions for promotional merchandise and gifts. At times this can mean items get held up in customs for a variety of reasons that can change without notice, even if accurate info is provided. So please contact travelport@canarymarketing.com if you have any delivery issues.

Any tips or tricks for shipping packages internationally? 

1.         Order 2-3 weeks prior to your in hands date.

2.         If possible, ship the package directly to a Travelport office and bring the shipment to the event.

3.         Include name, phone number and email address for person who will receive the shipment, ideally in the country you’re shipping to

4.         When you receive tracking – follow your shipment on the UPS or DHL website. Sign up for email update notifications on either carriers site.

5.         Reach out to Canary (travelport@canarymarketing.com) & the shipping carrier in the delivery country with any flags right away.

How do I change the shipping address if I’ve already placed my order?

If you need to change the shipping address of your order, and the order has not yet shipped, please email us at travelport@canarymarketing.com referencing your order number and new shipping info.

When will my order be delivered?

ESTIMATED timelines (Priority Overnight, Standard Overnight, 2Day and Ground available for strictly business only):

• Domestic (US) Freight = 1-5 business days after ship date, depending on ship to location

How do I cancel my order?

Please email travelport@canarymarketing.com if you need to cancel.

Can I exchange or return an item for a refund?

No, there are no exchanges, returns, or refunds unless a product is damaged. But if the product is damaged, we’ll replace it.

How do I order in bulk?

If the quantity of an item you like isn't available, we can place a new order based on the factory minimum. Please email travelport@canarymarketing.com and maya.shor@travelport.com with the item name, SKU, and the quantity you need. You’ll then get a quote and will need to provide a Travelport PO for payment. Please note that production time will vary by product, and we’ll advise you of the earliest possible ship date.

How do I place a custom order?

For all custom order requests, get in touch with travelport@canarymarketing.com and Maya Shor to see if it’s possible. Just make sure to consider economies of scale before you reach out.

Production time will vary by product, and we’ll advise you of the earliest possible ship date.

What shipping company do you use?

All items are shipped with UPS.

Will there be more items added to the Swag Store soon?

We will add new products throughout the year, so keep an eye on the store for updates.